FAQ
What payment methods do you accept?
We accept GCash, Maya, Debit/Credit Cards, and Bank Transfers.
Cash on Delivery (COD) is currently available only in selected areas. You can check if your area is eligible on the checkout page.
Can I modify or cancel my order after placing it?
Yes, but only if your order hasn't been packed or shipped yet.
If you need to make changes, please contact us as soon as possible through chat or email. Once your order is processed, we can no longer make changes or cancellations.
Do you ship internationally?
Not at the moment, but we’re working on it! Stay tuned—international shipping will be available soon. 💌✈️
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days.
How is shipping calculated?
We ship via J&T Express and rates are based on your location and total order weight.
Do you offer free shipping?
We offer free shipping for customers within our warehouse area—you’ll see this option at checkout if eligible.
We also run free shipping promos from time to time, so be sure to follow us on social media or join our mailing list to stay updated!
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.